Responsible Gambling

At Millioner, we are dedicated to providing an entertaining and secure online gaming environment. We understand that for most of our players, gambling is a form of recreation. However, we also recognise that for a small number of individuals, gambling can cease to be fun and may lead to problems. Our Responsible Gaming policy is designed to minimise the potential for harm, protect vulnerable individuals, and promote responsible gaming practices across our platform.

We are fully committed to upholding the highest standards of player protection, in compliance with our licensing authority's regulations. This commitment is integrated into every aspect of our operations, from game design to customer support. We provide tools and resources to help our players manage their gaming activity, and we offer support to those who may be experiencing difficulties. Millioner believes that responsible gaming is a shared responsibility, and we encourage all our players to familiarise themselves with the information and tools available on this page.

Problem gambling can manifest in various ways, and it's important to be aware of the signs, both in yourself and in others. While gambling can be an enjoyable pastime, it crosses into problematic territory when it begins to negatively impact a person's life, finances, relationships, or mental well-being. Some common indicators include:

• Spending more money and time on gambling than you can afford or intend to.
• Chasing losses, meaning you try to win back money you've lost by gambling more.
• Feeling a need to be secretive about your gambling activities.
• Gambling affecting your work, studies, or personal relationships.
• Borrowing money or selling possessions to fund gambling.
• Experiencing feelings of guilt, anxiety, or depression related to gambling.
• Neglecting responsibilities or hobbies in favour of gambling.
• Difficulty stopping or controlling your gambling, even when you want to.

If you recognise any of these signs in yourself or someone you know, it's important to seek help and utilise the responsible gaming tools available at Millioner.

Gambling should always be viewed as a form of entertainment, not a way to make money. To ensure your experience at Millioner remains enjoyable and controlled, consider the following advice:

• Gamble for entertainment, not for profit: Treat gambling as a leisure activity with an associated cost, like going to a concert or cinema.
• Set a budget and stick to it: Decide how much money you are willing to lose before you start playing and do not exceed this amount.
• Set a time limit: Decide how long you will play for and stick to it, regardless of wins or losses.
• Never chase losses: Accept that losses are part of the game and do not try to win back money you've lost.
• Balance gambling with other activities: Ensure gambling doesn't become your sole source of entertainment.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxication can impair judgment.
• Understand the rules of the games: Familiarise yourself with the odds and mechanics of the games you play.

Millioner encourages all players to gamble responsibly and within their means.

Millioner provides you with robust tools to manage your spending and gaming activity directly from your account settings. We strongly recommend that all players utilise these features to maintain control over their gambling habits:

• Deposit Limits: You can set a maximum amount of money you can deposit into your Millioner account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose within a set timeframe (daily, weekly, or monthly). If your net losses (total bets minus total wins) reach this limit, you will be prevented from placing further bets until the period concludes.
• Wager Limits: You can set a maximum total amount you wish to wager within a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

These limits can be adjusted at any time. Any request to decrease a limit will be applied immediately. Any request to increase a limit will be subject to a cooling-off period of 24 hours before it takes effect, allowing you time to reconsider your decision. You can access and manage these limits via the "Responsible Gaming" section of your Millioner account.

If you feel you need a short break from gambling, Millioner offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, helping you regain perspective and control without committing to a full self-exclusion.

• Time-Out: You can choose to take a break from your Millioner account for periods such as 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in, deposit, or play any games. You will still be able to access your account to withdraw any remaining balance.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows you to temporarily suspend your account for longer durations, typically ranging from 1 month to 6 months. During this period, your account will be inaccessible for gaming, but you will retain withdrawal functionality.

Once a Time-Out or Cool-Off period is initiated, it cannot be reversed until the chosen duration has expired. These options are available in your account settings under the "Responsible Gaming" section.

For players who feel they need a more significant break from gambling, Millioner offers a comprehensive self-exclusion program. Self-exclusion is a formal request to be prevented from accessing your account for an extended period, or even permanently.

• How it works: You can choose to self-exclude for periods of 6 months, 1 year, 3 years, 5 years, or indefinitely. During a self-exclusion, your Millioner account will be closed, and you will be blocked from opening new accounts with us. We will also take reasonable steps to prevent you from receiving any marketing materials during this time.
• Consequences: Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. Any attempts to circumvent the self-exclusion by opening new accounts will be identified and actioned, leading to the closure of such accounts. Any remaining funds in your account at the time of self-exclusion can be withdrawn.

If you wish to self-exclude, please contact our customer support team, who will guide you through the process. We strongly recommend considering professional help if you decide to self-exclude, as it indicates a serious concern about your gambling habits.

Millioner is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction. We implement robust age verification procedures to ensure that only eligible adults can create accounts and participate in our games.

• Verification Process: During registration, all prospective players are required to declare they are of legal age. We then utilise identity and age verification checks, which may include requesting documentation such as government-issued ID.
• Parental Controls: We encourage parents and guardians to monitor internet usage and consider installing internet filtering software to prevent minors from accessing gambling sites. There are several reputable third-party applications available that can assist with this.
• Reporting Underage Accounts: If you suspect that a minor has registered an account with Millioner, please contact our customer support team immediately. We take such reports very seriously and will investigate thoroughly, taking appropriate action, including account closure and reporting to relevant authorities.

Our commitment to protecting minors is unwavering, and we continuously review and enhance our processes to uphold this principle.

To help you stay aware of the time you spend gambling, Millioner offers Reality Checks and Session Reminders. These tools are designed to provide regular notifications during your gaming sessions, prompting you to take a break or review your activity.

• Reality Checks: You can set a frequency for these reminders, for example, every 30 minutes, 1 hour, or 2 hours. When a Reality Check is due, a pop-up message will appear on your screen, displaying information such as how long you have been playing, your net winnings or losses during that session, and options to continue playing, view your transaction history, or exit the game.
• Session Reminders: These are similar notifications that can be configured to alert you after a specific duration of play. They serve as a gentle prompt to consider your ongoing activity and ensure you are still gambling responsibly.

We encourage all players to activate and customise these features to suit their preferences. You can manage your Reality Check and Session Reminder settings within the "Responsible Gaming" section of your Millioner account.

If you are concerned about your gambling habits, or simply wish to check your current relationship with gambling, taking a self-assessment can be a helpful first step. Millioner provides access to a brief questionnaire designed to help you reflect on your gaming behaviour. This assessment is completely confidential and is intended purely for self-reflection.

The questions typically cover areas such as the amount of time and money you spend, whether gambling interferes with other aspects of your life, if you've tried to cut down, and how you feel about your gambling. Answering honestly can provide valuable insight into whether your gambling remains within healthy limits or if it might be moving towards problematic territory.

While this self-assessment is not a diagnostic tool, it can serve as an indicator. If your answers suggest potential issues, we strongly recommend reviewing the other responsible gaming tools available on Millioner and considering seeking professional advice. Remember, acknowledging a potential problem is the first step towards addressing it.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)