Privacy Policy

Welcome to Millioner. This Privacy Policy outlines how Millioner collects, uses, processes, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring the security of your personal data. This policy details our practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. By accessing or using Millioner's services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

Millioner collects various types of information to provide and improve our services. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you. When you register an account, we collect your full name, date of birth, email address, postal address, and telephone number. For identity verification purposes, we may also request copies of identification documents, such as a passport or driver's license, and proof of address. Financial transaction details, such as bank account numbers or payment card information, are collected when you deposit or withdraw funds.
• Usage Data: We collect information about how you interact with Millioner's platform. This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data. This data helps us understand user behaviour and improve website functionality.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls, are stored. This helps us provide customer support and resolve any issues you may encounter.
• Gaming Data: Information related to your gaming activity, such as bets placed, games played, winnings, losses, and bonus usage, is collected and stored. This data is essential for managing your account and complying with regulatory requirements.
• Publicly Available Information: In certain circumstances, we may collect information about you from publicly available sources, such as public registers or social media, to verify your identity or conduct due diligence checks as required by law.

Millioner uses the collected information for several purposes, all aimed at providing a secure, compliant, and enjoyable gaming experience:

• Account Management: To set up, maintain, and manage your Millioner account, including processing your registration, verifying your identity, and handling your deposits and withdrawals.
• Service Provision: To operate our games and services, process your bets, and facilitate your participation in promotions and tournaments.
• Customer Support: To provide assistance, respond to your inquiries, and resolve technical issues or complaints.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions. This includes monitoring transaction patterns and conducting security checks.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) regulations, responsible gaming requirements, and reporting to regulatory authorities.
• Service Improvement: To analyse usage patterns, troubleshoot problems, and improve the functionality and user experience of the Millioner platform.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new games or services that may be of interest to you. You can opt-out of these communications at any time.
• Responsible Gaming: To identify and assist players who may be at risk of problem gambling, in line with our responsible gaming policies.

Millioner processes your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as AML laws, age verification requirements, and responsible gaming regulations imposed by our licensing authority.
• Legitimate Interests: We process data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. These interests include improving our services, preventing fraud, ensuring network and information security, and conducting marketing activities (where consent is not required).
• Consent: In certain situations, particularly for direct marketing communications, we will obtain your explicit consent before processing your personal data. You have the right to withdraw your consent at any time.

Millioner may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing services. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory Bodies and Law Enforcement: We disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when legally required to do so, or when we believe it is necessary to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with organisations dedicated to these purposes.
• Affiliates and Group Companies: Your data may be shared with our affiliated companies or entities within our corporate group for operational, analytical, and business purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent.

Millioner employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission over the internet.
• Access Controls: Access to personal data is restricted to authorised personnel who require the information to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data held by Millioner:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Millioner uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable core functionalities, such as security, network management, and accessibility.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Millioner website.

Millioner retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• Legal and Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly related to anti-money laundering and responsible gaming regulations set by our licensing authority. This typically ranges from five to seven years after the termination of your account.
• Contractual Requirements: Data necessary for the performance of our contract with you, such as transaction records, is retained for the duration of the contract and for a reasonable period thereafter.
• Dispute Resolution: We may retain data for longer periods if there is an ongoing dispute or potential litigation.
• Business Needs: Data may be retained for internal analysis, service improvement, and fraud prevention, for a period consistent with these purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Millioner operates globally, and your personal data may be transferred to, and stored in, countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may differ. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Obtaining your explicit consent for the transfer, where appropriate.

We commit to ensuring that any international transfers of your personal data comply with applicable data protection laws.

Millioner's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal information, please contact us immediately.

Millioner may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Millioner's services after any changes indicates your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available on our website
• By Post: [Please use a generic address, e.g., "Our Registered Office, [City, Country]"]

We are committed to addressing your inquiries promptly and transparently.